Have you noticed that almost always, contacting a company’s support organization results in a return email or phone hold message stating that the company is experiencing higher the expect volumes of communications?

If they are always receiving high volumes, should they start expecting that? And shouldn’t they do something about it?!
Also, I don’t recall ever hearing / reading that the company was experiencing lighter than expected volumes. <b>Now that’s a company I would do business with! </b>